Case studies
31 real, published rulings where an independent statutory body found severe maladministration and ordered a named landlord to pay compensation. These are not our own clients, they are public decisions we share to show what the law expects.
Combined compensation ordered in these cases: £144,460
We also publish illustrative example stories drawn from patterns across many cases. These are clearly labelled as illustrative and are not real clients.
£35,397
L&Q ordered to pay £35,397 across nine leak cases, some with collapsed ceilings
L&Q · independent statutory ruling
£11,045
One Housing (now Riverside) ordered to pay £11,045 over leaks that led to damp and mould
One Housing Group (now Riverside) · independent statutory ruling
£10,800
Clarion ordered to pay nearly £11,000 across three damp, mould and leak cases
Clarion · independent statutory ruling
£8,545
Lambeth Council ordered to pay £8,545 after leaks brought down ceilings
Lambeth Council · independent statutory ruling
£8,000
Sanctuary ordered to pay a tenant more than £8,000 over leaks, damp and mould
Sanctuary · independent statutory ruling
£6,900
Hackney Council ordered to pay £6,900 over a recurring leak it failed to fix
Hackney Council · independent statutory ruling
£5,400
Newham Council ordered to pay £5,400 after damp and mould went unresolved for over three years
Newham Council · independent statutory ruling
£4,700
Homes Plus Group ordered to pay £4,700 after water ran down a resident's walls
Homes Plus Group · independent statutory ruling
£4,450
Birmingham City Council ordered to pay £4,450 after failing to fix a leak for four years
Birmingham City Council · independent statutory ruling
£4,425
Welwyn Hatfield Council ordered to pay £4,425 after a drain leak ran for nearly two years
Welwyn Hatfield Council · independent statutory ruling
£4,205
Wandle ordered to pay £4,205 after leaving a leak by a light fitting for 26 months
Wandle · independent statutory ruling
£4,100
Platform Housing Group ordered to pay £4,100 after a roof leak that should have been an emergency
Platform Housing Group · independent statutory ruling
£3,750
Shepherds Bush Housing Group ordered to pay £3,750 after a child developed hives
Shepherds Bush Housing Group · independent statutory ruling
£3,700
Ealing Council ordered to pay £3,700 after failing to fix a leak for three years
Ealing Council · independent statutory ruling
£3,200
Peabody ordered to pay £3,200 after a roof leak led to damp and mould
Peabody · independent statutory ruling
£3,084
Tower Hamlets Council ordered to pay £3,084 after misdiagnosing black mould
Tower Hamlets Council · independent statutory ruling
£2,600
Arhag Housing Association ordered to pay £2,600 after four years of damp and mould
Arhag Housing Association · independent statutory ruling
£2,325
Southern Housing ordered to pay £2,325 after failing to fix a leak for over a year
Southern Housing · independent statutory ruling
£2,250
Islington Council ordered to pay £2,250 after a resident with COPD lived with mould
Islington Council · independent statutory ruling
£2,049
Clarion ordered to pay £2,049 after a 20-month delay fixing a severe leak
Clarion · independent statutory ruling
£1,700
Metropolitan Thames Valley ordered to pay £1,700 after a pregnant resident was displaced for 15 months
Metropolitan Thames Valley · independent statutory ruling
£1,500
Gentoo Group ordered to pay £1,500 after a roof leak went on for over three years
Gentoo Group · independent statutory ruling
£1,500
PA Housing ordered to pay £1,500 after a leaking roof went unfixed for nearly three years
PA Housing · independent statutory ruling
£1,500
Kensington and Chelsea ordered to pay £1,500 after a roof leak and undisclosed asbestos
Royal Borough of Kensington and Chelsea · independent statutory ruling
£1,200
Redbridge Council ordered to pay £1,200 after a leak caused damp and mould
Redbridge Council · independent statutory ruling
£1,200
Haringey Council ordered to pay £1,200 after a two-year leak and mould
Haringey Council · independent statutory ruling
£1,135
L&Q ordered to pay £1,135 after calling a 'sinking' home's cracks cosmetic
L&Q · independent statutory ruling
£1,050
Milton Keynes Council ordered to pay £1,050 after failing to deal with a toilet leak
Milton Keynes Council · independent statutory ruling
£1,000
Irwell Valley Housing Association ordered to pay £1,000 after a two-year leak
Irwell Valley Housing Association · independent statutory ruling
£1,000
Stoke-on-Trent City Council ordered to pay £1,000 after leaving children in damp and mould
Stoke-on-Trent City Council · independent statutory ruling
£750
Greenwich Council ordered to pay £750 over communal subsidence and a broken balcony door
Royal Borough of Greenwich · independent statutory ruling