Case studies
31 real, published rulings where an independent statutory body found severe maladministration and ordered a named landlord to pay compensation. These are not our own clients, they are public decisions we share to show what the law expects.
£144,460
compensation ordered across these 31 published rulings. Sector decisions, not our clients.
We also publish illustrative example stories drawn from patterns across many cases. These are clearly labelled as illustrative and are not real clients.
Published ruling
L&Q ordered to pay £35,397 across nine leak cases, some with collapsed ceilings
£35,397
L&Q · Source: independent statutory ruling
Published ruling
One Housing (now Riverside) ordered to pay £11,045 over leaks that led to damp and mould
£11,045
One Housing Group (now Riverside) · Source: independent statutory ruling
Published ruling
Clarion ordered to pay nearly £11,000 across three damp, mould and leak cases
£10,800
Clarion · Source: independent statutory ruling
Published ruling
Lambeth Council ordered to pay £8,545 after leaks brought down ceilings
£8,545
Lambeth Council · Source: independent statutory ruling
Published ruling
Sanctuary ordered to pay a tenant more than £8,000 over leaks, damp and mould
£8,000
Sanctuary · Source: independent statutory ruling
Published ruling
Hackney Council ordered to pay £6,900 over a recurring leak it failed to fix
£6,900
Hackney Council · Source: independent statutory ruling
Published ruling
Newham Council ordered to pay £5,400 after damp and mould went unresolved for over three years
£5,400
Newham Council · Source: independent statutory ruling
Published ruling
Homes Plus Group ordered to pay £4,700 after water ran down a resident's walls
£4,700
Homes Plus Group · Source: independent statutory ruling
Published ruling
Birmingham City Council ordered to pay £4,450 after failing to fix a leak for four years
£4,450
Birmingham City Council · Source: independent statutory ruling
Published ruling
Welwyn Hatfield Council ordered to pay £4,425 after a drain leak ran for nearly two years
£4,425
Welwyn Hatfield Council · Source: independent statutory ruling
Published ruling
Wandle ordered to pay £4,205 after leaving a leak by a light fitting for 26 months
£4,205
Wandle · Source: independent statutory ruling
Published ruling
Platform Housing Group ordered to pay £4,100 after a roof leak that should have been an emergency
£4,100
Platform Housing Group · Source: independent statutory ruling
Published ruling
Shepherds Bush Housing Group ordered to pay £3,750 after a child developed hives
£3,750
Shepherds Bush Housing Group · Source: independent statutory ruling
Published ruling
Ealing Council ordered to pay £3,700 after failing to fix a leak for three years
£3,700
Ealing Council · Source: independent statutory ruling
Published ruling
Peabody ordered to pay £3,200 after a roof leak led to damp and mould
£3,200
Peabody · Source: independent statutory ruling
Published ruling
Tower Hamlets Council ordered to pay £3,084 after misdiagnosing black mould
£3,084
Tower Hamlets Council · Source: independent statutory ruling
Published ruling
Arhag Housing Association ordered to pay £2,600 after four years of damp and mould
£2,600
Arhag Housing Association · Source: independent statutory ruling
Published ruling
Southern Housing ordered to pay £2,325 after failing to fix a leak for over a year
£2,325
Southern Housing · Source: independent statutory ruling
Published ruling
Islington Council ordered to pay £2,250 after a resident with COPD lived with mould
£2,250
Islington Council · Source: independent statutory ruling
Published ruling
Clarion ordered to pay £2,049 after a 20-month delay fixing a severe leak
£2,049
Clarion · Source: independent statutory ruling
Published ruling
Metropolitan Thames Valley ordered to pay £1,700 after a pregnant resident was displaced for 15 months
£1,700
Metropolitan Thames Valley · Source: independent statutory ruling
Published ruling
Gentoo Group ordered to pay £1,500 after a roof leak went on for over three years
£1,500
Gentoo Group · Source: independent statutory ruling
Published ruling
PA Housing ordered to pay £1,500 after a leaking roof went unfixed for nearly three years
£1,500
PA Housing · Source: independent statutory ruling
Published ruling
Kensington and Chelsea ordered to pay £1,500 after a roof leak and undisclosed asbestos
£1,500
Royal Borough of Kensington and Chelsea · Source: independent statutory ruling
Published ruling
Redbridge Council ordered to pay £1,200 after a leak caused damp and mould
£1,200
Redbridge Council · Source: independent statutory ruling
Published ruling
Haringey Council ordered to pay £1,200 after a two-year leak and mould
£1,200
Haringey Council · Source: independent statutory ruling
Published ruling
L&Q ordered to pay £1,135 after calling a 'sinking' home's cracks cosmetic
£1,135
L&Q · Source: independent statutory ruling
Published ruling
Milton Keynes Council ordered to pay £1,050 after failing to deal with a toilet leak
£1,050
Milton Keynes Council · Source: independent statutory ruling
Published ruling
Irwell Valley Housing Association ordered to pay £1,000 after a two-year leak
£1,000
Irwell Valley Housing Association · Source: independent statutory ruling
Published ruling
Stoke-on-Trent City Council ordered to pay £1,000 after leaving children in damp and mould
£1,000
Stoke-on-Trent City Council · Source: independent statutory ruling
Published ruling
Greenwich Council ordered to pay £750 over communal subsidence and a broken balcony door
£750
Royal Borough of Greenwich · Source: independent statutory ruling