Homes Plus Group ordered to pay £4,700 after water ran down a resident's walls
What happened
The landlord was slow to act on a leak that left water running down a resident's walls, and only ordered most of the repairs after it learned of the independent investigation. The resident and his children lived with the leak for over two years.
What the independent statutory ruling ordered
Ordered to pay £4,700 in compensation, provide an apology from the Chief Executive and instruct a damp survey.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202204960
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.