£1,000
Irwell Valley Housing Association ordered to pay £1,000 after a two-year leak
Landlord: Irwell Valley Housing AssociationIssue: Leaks and floodingindependent statutory ruling decision: June 2024Case ref: 202217188
What happened
The landlord failed to find the cause of a leak and did not fully fix it for over two years. The resident, who became pregnant and had a baby during this time, had to report the leak on four separate occasions.
What the independent statutory ruling ordered
Ordered to pay £1,000 in compensation and issue a written apology from a senior member of staff.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202217188
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.