Clarion ordered to pay £2,049 after a 20-month delay fixing a severe leak
What happened
The landlord took 139 days to inspect a home where large parts had flooded. About 20 months passed between the resident reporting the leak and the landlord identifying it, leaving the property damp and mouldy.
What the independent statutory ruling ordered
Ordered to pay £2,049 in compensation, remedy the damp and mould, and for the Chief Executive to apologise.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202224788
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.