Formal referral partnerships
If your organisation refers tenants regularly, frontline services, social work teams, housing charities, advice services, MPs' offices, mental health teams, a formal partnership gives you a dedicated contact, faster triage on your referrals, and a monthly outcomes report on the cases you've sent.
We check the case and refer it to a panel solicitor, at no cost to them or to your organisation. No follow-up is needed from your side at any stage.
What partnership includes
Dedicated contact
Named partnerships manager, not a call centre. Direct phone and email, response within 4 working hours.
Priority triage
Partner referrals go to the front of the queue. We aim to contact the tenant the same working day.
Monthly outcomes report
Anonymised summary of cases you've referred, stage they're at, settlements where confirmed, anything blocked.
Co-branded materials
Leaflets and posters with your logo + ours, suitable for waiting areas, advice centres and community spaces.
Training
Free 1-hour session for your team on housing disrepair basics: Section 11, Awaab's Law, what makes a strong case.
Safeguarding pathway
Clear escalation route if a referral discloses a safeguarding concern, we route to appropriate agency, not just to a claim.
Who we partner with
Don't see your organisation type? Tell us in the form, if you regularly meet tenants in unsafe housing, we want to talk.
Download the partnership pack
One pack for every referral partner, charities, support workers, community centres, food banks, refuges, and local-authority teams. Covers the referral pathway and the safeguards in place under FCA Permission 1020217.
Print-ready repairs poster for your waiting room or noticeboard. See all downloads for these and our FCA register entry in one place.
Set up a partnership
Call or message us and tell us a bit about your organisation. A real person talks it through with you and we agree a structure that works for your service.
Talk to us directly
Call free and a real person will help in under a minute. You can also message us on WhatsApp or by email.
Prefer to talk first? Email help@supportfortenants.co.uk or call 0800 030 4669 and ask for the partnerships team.