Formal referral partnerships
If your organisation refers tenants regularly, frontline services, social work teams, housing charities, advice services, MPs' offices, mental health teams, a formal partnership gives you a dedicated contact, faster triage on your referrals, and a monthly outcomes report on the cases you've sent.
We handle everything on the patient's behalf, at no cost to them or to your practice. No follow-up is needed from your side at any stage.
What partnership includes
Dedicated contact
Named partnerships manager, not a call centre. Direct phone and email, response within 4 working hours.
Priority triage
Partner referrals go to the front of the queue. We aim to contact the tenant the same working day.
Monthly outcomes report
Anonymised summary of cases you've referred, stage they're at, settlements where confirmed, anything blocked.
Co-branded materials
Leaflets and posters with your logo + ours, suitable for waiting areas, advice centres and community spaces.
Training
Free 1-hour session for your team on housing disrepair basics: Section 11, Awaab's Law, what makes a strong case.
Safeguarding pathway
Clear escalation route if a referral discloses a safeguarding concern, we route to appropriate agency, not just to a claim.
Who we partner with
Don't see your organisation type? Tell us in the form, if you regularly meet tenants in unsafe housing, we want to talk.
Download the partnership pack
Two flavours depending on your organisation. Both PDFs cover how we work with you, what your tenants get, and the safeguards in place under FCA Permission 1020217.
Full overview for charities, support workers, and local-authority partners. Includes the referral pathway and safeguards.
Tailored for community-centre, food-bank, and refuge partners who work with tenants in unsafe housing.
Print-ready repairs posters for your waiting room or noticeboard: poster v1 · poster v2.
Set up a partnership
Takes 3 minutes. We respond within 2 working days with a proposed structure.
Talk to us directly
Call free and a real person will help in under a minute. You can also message us on WhatsApp or by email.
Prefer to talk first? Email help@supportfortenants.co.uk or call 0800 030 4669 and ask for the partnerships team.