Editorial standards

How we write

Every guide is written by the Support for Tenants editorial team. We aim for a reading age of 11 or below, which means plain English, short paragraphs, and as little legal jargon as possible. Where a legal term is unavoidable, we explain it the first time it appears and link to a definition.

We write for the tenant who is calling us at 9pm because the boiler broke on a Friday and their landlord has stopped picking up. Our content is structured to answer the question first, then explain why, then give the next concrete step.

We do not use AI to write content directly. Drafts are written by a human editor, and reviewed by someone with housing-law experience before publication.

How we fact-check

Every legal claim in a guide must trace back to a primary source we link to or name. The main sources we rely on:

• UK statute via legislation.gov.uk.
• Official government guidance via gov.uk.
• Housing Ombudsman, Local Government and Social Care Ombudsman, and Regulator of Social Housing determinations and statutory data.
• Reported case law from the County Court, High Court, Court of Appeal and Supreme Court.
• FCA, ICO, and other regulator pages where they touch tenants directly.

See our full sources page for the orgs we cite by name and why we trust them.

When we update guides

We update a guide whenever any of these is true:

• A statute or regulation referenced in the guide is amended.
• A new commencement order brings a provision into force or changes a date.
• A higher-court judgment changes the interpretation of the law.
• An Ombudsman determination establishes a meaningful new direction.
• A reader tells us something is wrong (and they are right).

Every guide also has a routine review at least twice a year, whether or not the law has moved. The “Last updated” date at the foot of the guide reflects the most recent change.

How we handle corrections

If you find something on a guide that is inaccurate, out of date, or unclear, email help@supportfortenants.co.uk with the URL and the issue. We aim to respond within 5 working days. If we agree there is an error, we correct it transparently:

• The corrected text replaces the wrong text.
• The “Last updated” date at the foot of the guide moves forward.
• Where the error was significant, we add a brief note explaining what changed and when.
• The original record is kept in our internal version control, auditable.

What we do not do

• We do not name partner solicitor firms on our public guides without their written consent.
• We do not publish quotes or testimonials we cannot verify.
• We do not write content from competitor sites or pass third-party text off as our own.
• We do not use third-party stock photos of distressed-looking tenants on our guides.
• We do not publish hard compensation figures as guarantees. Every claim outcome depends on the facts.
• We do not write content tailored for any one search engine. We write for tenants. If a guide ranks, that is because it answers the question.

Who we are

Support for Tenants is a trading name of Cyntex Group Ltd (Companies House registration 15248911). We are authorised by the Financial Conduct Authority under firm reference 1020217. We are registered with the Information Commissioner's Office (ICO ZB796409).

We are not a firm of solicitors. We are a regulated claims- management company. We help tenants understand their options and, where there is a claim, refer the case to a panel solicitor who runs it on a no-win-no-fee basis.