A resource hub for the professionals who help tenants
Free, plain-English guides on every housing problem, plus a direct route to refer a tenant in disrepair: damp, mould, leaks or broken heating a landlord has not fixed. The law, the tools and the referral in one place, free to the tenant and to your service.
FCA regulated. No upfront cost; the tenant only pays if we win. England and Wales.
The law, in plain English
The statutes and regulations behind a disrepair case, written so you can explain them to a tenant or cite them in a letter.
Awaab's Law
The fixed timescales landlords must meet for damp, mould and emergency hazards, with what counts and when the clock starts.
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Section 11, Landlord and Tenant Act 1985
The repairing obligation that sits behind most disrepair cases, explained without the jargon.
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Fitness for Human Habitation Act
When a home is unfit, the standards it must meet, and what a tenant can do about it.
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All housing law and statutory instruments
The full library of the Acts, regulations and statutory instruments we work from.
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Sources we cite
Every figure and legal point on this site is traced to a primary source. Here is the list.
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Practical resources you can hand over
Tools and templates a tenant can use straight away. All free, all without an email gate.
Complaint letter builder
Generate a formal disrepair letter that cites the right law, ready to give a tenant. Free PDF, no email needed.
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Letter templates
Plain-English letters a tenant can copy, fill in or print: to the landlord, for complaints, and a repair diary.
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What evidence to gather
A short guide to the photos, dates and records that make a disrepair case stand up.
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Compensation calculator
An open estimate of the compensation range for a disrepair claim. No form, no email gate.
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Refer a tenant in two minutes
Met someone whose landlord has left their home in disrepair? Refer them with a short form, an email, or a call with the tenant on a three-way line. We contact them within one working day, and you need do nothing further. An SRA-regulated solicitor handles any claim on a no-win, no-fee basis.
Support for Tenants is authorised and regulated by the Financial Conduct Authority (FRN 1020217) and registered with the ICO. You must have the tenant's consent before sharing their details.
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Law changes and news
Plain-English updates as the law changes, from the Renters' Rights Act to Awaab's Law deadlines, written for people who advise tenants.
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If your service supports tenants regularly, we can set up a dedicated contact and faster triage, with free leaflets and posters for your space.
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