legislation.gov.uk
The official UK statutes and statutory instruments database, run by The National Archives.
Why we trust it: It is the canonical text of UK law. Every primary legal claim on our site links here where possible.
Visit the sourceHomeSources
Sources we cite
Every external authority we link to or name in our guides, with a note on why we trust it. 20 sources, grouped by what they provide. See also our editorial standards.
Statute and official government text
2 sources
gov.uk
Official UK government guidance on housing, tenancies, council services and benefits.
Why we trust it: It is the government's own plain-English explanation of policy and procedure, updated when the law moves.
Visit the sourceRegulators
6 sources
Financial Conduct Authority (FCA)
The FCA register of authorised firms. We are FCA-authorised as a claims-management company (FRN 1020217).
Why we trust it: Statutory regulator with a public register. The truth about who is authorised to provide regulated services is here.
Visit the sourceRegulator of Social Housing (RSH)
The statutory regulator for social landlords in England. Publishes the Tenant Satisfaction Measures and grading judgements.
Why we trust it: It is the only body with statutory power to inspect and grade social landlords. Its judgements are the source for landlord scorecards across the sector.
Visit the sourceInformation Commissioner's Office (ICO)
The UK regulator for data protection and freedom of information.
Why we trust it: It is the statutory regulator for personal data. We are registered with ICO under ZB796409.
Visit the sourceSolicitors Regulation Authority (SRA)
The regulator for solicitors in England and Wales.
Why we trust it: It maintains the public register of practising solicitors and law firms. Panel solicitors running our referred cases are SRA-regulated.
Visit the sourceHealth and Safety Executive (HSE)
The UK regulator for workplace and household safety, including gas safety and asbestos.
Why we trust it: It is the statutory body with authority over gas safety duties and asbestos exposure in homes.
Visit the sourceGas Safe Register
The official UK register of qualified gas engineers and businesses.
Why we trust it: It is the statutory register replacing CORGI; the only way to confirm a gas engineer is qualified to work on a tenant's appliance.
Visit the sourceOmbudsmen and redress schemes
4 sources
Housing Ombudsman Service
The free, independent ombudsman for tenants of social landlords in England.
Why we trust it: Statutory ombudsman scheme set up by the Housing Act 1996. Its determinations are binding and set the benchmark for what social landlords must do.
Visit the sourceLocal Government and Social Care Ombudsman (LGSCO)
The free, independent ombudsman for complaints about councils and adult social-care providers in England.
Why we trust it: Statutory body with the Local Government Act 1974 as its founding statute. Investigates maladministration where councils have got it wrong.
Visit the sourceThe Property Ombudsman (TPO)
One of two government-approved redress schemes for letting agents in England.
Why we trust it: Approved by the Department for Levelling Up, Housing and Communities (now Ministry of Housing, Communities and Local Government). Mandatory membership for letting agents.
Visit the sourceProperty Redress Scheme (PRS)
The other government-approved redress scheme for letting agents.
Why we trust it: Same approval as TPO. A letting agent must be a member of one or the other.
Visit the sourceFree advice charities
5 sources
Shelter
The UK's largest housing charity. Provides free housing advice, court duty desks and casework.
Why we trust it: Founded in 1966. Decades of frontline housing-law experience. Their published advice is widely treated as the practical benchmark.
Visit the sourceCitizens Advice
Free, confidential advice across housing, benefits, debt, employment and more, via 280 local offices.
Why we trust it: Charity founded in 1939. Free at the point of use and independent. Their housing-section content is updated by qualified caseworkers.
Visit the sourceLeasehold Advisory Service (LEASE)
Government-funded free advice service for leaseholders and park-home residents.
Why we trust it: Funded by the Ministry of Housing, Communities and Local Government specifically to advise leaseholders. The default source for service-charge and lease-related questions.
Visit the sourceLaw Centres Network
Network of local Law Centres giving free, specialist legal advice to people who cannot afford a solicitor.
Why we trust it: Law Centres have run regulated free legal-advice services in the UK since 1970. Each member centre is independently regulated.
Visit the sourceCivil Legal Advice (CLA)
Government-funded free legal-aid helpline for those who qualify.
Why we trust it: The official entry point into the Legal Aid Agency's civil-law service.
Visit the sourcePublic data and registers
3 sources
Tenant Satisfaction Measures (TSM)
Annual published satisfaction data for every registered provider of social housing.
Why we trust it: Produced by the Regulator of Social Housing. The only externally-validated data on how well social landlords perform on repairs, complaints, and tenant satisfaction.
Visit the sourceCompanies House
The UK register of companies. Includes Cyntex Group Ltd (15248911), our parent company.
Why we trust it: Statutory register. Every UK limited company files annual accounts and constitutional documents here.
Visit the sourceNHS
The official UK health service website, with reliable information on conditions including those linked to housing (asthma, respiratory disease, mental health).
Why we trust it: Public health service with clinical sign-off. The source we cite for medical context relating to disrepair.
Visit the sourceMissing source?
If we have cited something on this site and the source is not on this page, please tell us at help@supportfortenants.co.uk.
By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
Was this helpful?