What do you need help with?
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What we help with
Problems a landlord should put right
Damp and mould
Black mould on walls or ceilings, damp patches, or condensation that will not clear.
No heating or hot water
Broken boilers, cold radiators, or no hot water the landlord has left unfixed.
Leaks and water damage
Leaking roofs or pipes, or water coming in that the landlord has not stopped.
Faulty or unsafe electrics
Exposed wiring, frequent trips, or electrics that have not been checked or fixed.
Pests and infestations
Mice, rats, cockroaches, or other pests the landlord has left untreated.
Broken windows and doors
Windows that will not close, broken locks, or doors that do not keep the cold out.
From the damp and mould you live with to a home put right.
What happens when you call
Your home, put right
- You call. A real person answers, and the call is free.
- We listen, assess it, and deal with your landlord for you.
- We work to get your home put right and claim any compensation you may be owed.
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket.
Free, no obligation
See if you can claim in 30 seconds
Answer two short questions and we will tell you, in plain English, if you may have a claim.
- No sign-up and no email
- Takes about 30 seconds
- Free and confidential
Prefer to talk to a person? Call 0800 030 4669.
What is the problem in your home?
Real rulings, real money
When landlords ignore tenants, they are made to pay
Published rulings against named landlords. Not our own clients; we share them to show what the law expects.
Across social housing in England
Why getting repairs put right matters
- £5.4m
- Compensation ordered for tenants in one year
- 26,901
- Orders made to put things right
- 40%
- Of it for damp, mould and leaks
- £32,000
- The largest single award
Figures from an independent statutory review of social-housing complaints, 2024 to 2025. These are sector-wide outcomes for social housing tenants in England.
Who we help
Council, housing association, or private rented
We act for tenants across England and Wales, whoever your landlord is.
Council and housing association tenants
Damp, mould, leaks or no heating in a social home, including Awaab's Law deadlines your landlord must meet. See your rights →
Private renters
If you rent from a private landlord and disrepair has been left unfixed, you have the same right to a safe, decent home. See your rights →
No upfront cost.You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
What to expect
A real person, free call
You call and a real person answers. The call is free and there is no pressure.
Plain English, no chasing
We explain your options clearly and deal with your landlord for you.
Not sure if you can claim?
One free call is all it takes to find out.