What we help with
Problems a landlord should put right
Damp and mould
Black mould, damp patches, condensation that will not clear.
No heating or hot water
Broken boilers, cold radiators, no hot water.
Leaks and water damage
Leaking roofs or pipes, water coming in.
Faulty or unsafe electrics
Exposed wiring, frequent trips, unchecked electrics.
Pests and infestations
Mice, rats, cockroaches, pests left untreated.
Broken windows and doors
Windows that will not close, broken locks, draughty doors.
Awaab's Law
Your social landlord is on a clock
If you rent social housing in England, these deadlines may apply to serious hazards in your home.
Free, no email required
Not ready to call? Start here
What happens when you call
Your home, put right
- You call. A real person answers, and the call is free.
- We listen, check whether you may have a claim, and refer you to a panel solicitor.
- Your solicitor works to get your home put right and claim what you may be owed.
What we do
Support for Tenants is a claims management company authorised and regulated by the Financial Conduct Authority. We check whether you may have a claim and refer you to a solicitor from our panel. The solicitor runs your case, deals with your landlord and represents you. We do not provide legal advice or conduct the claim ourselves.
Free, no obligation
See if you may have a claim
Answer three short questions. It takes about 30 seconds.
- No sign-up and no email
- Free and confidential
Prefer to talk? Call 0800 030 4669.
What is the problem in your home?
Independent proof
What landlords were ordered to put right
These are outcomes across social housing in England. They are not Support for Tenants client results.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders and recommendations made
- 578
- cases had orders over £2,000
- Almost £32,000
- the largest single order
Figures from an independent statutory review of social-housing complaints, 2024 to 2025. These are sector-wide outcomes for social housing tenants in England. Read the full report
Read the published rulings
Who we help
Council, housing association, or private rented
We help tenants across England and Wales find legal representation, whoever your landlord is.
Council and housing association tenants
Damp, mould, leaks or no heating in a social home, including Awaab's Law deadlines your landlord must meet. See your rights →
Private renters
If you rent from a private landlord and disrepair has been left unfixed, you have the same right to a safe, decent home. See your rights →
Also: I'm a leaseholder or shared owner · I'm helping someone else
Common questions
The things tenants ask us most
Prefer to talk? Call 0800 030 4669.
Phone lines: 9am to 7:30pm, Monday to Saturday.
What to expect
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Ready when you are
One free call is all it takes to find out. Lines open 9am to 7:30pm, Monday to Saturday.