Clarion ordered to pay nearly £11,000 across three damp, mould and leak cases
What happened
The Ombudsman made four findings of severe failings across three cases. In one, a leak was left unrepaired for five years, causing the resident a high level of distress. The others involved poorly handled damp and mould complaints.
What the independent statutory ruling ordered
Ordered to pay £10,800 in compensation across the three households, including £4,400 to the resident left with a five-year leak, with a director apology and a review of how it works with third parties.
Source: independent statutory ruling, Housing Ombudsman decision (9 January 2024)
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.