Newham Council ordered to pay £5,400 after damp and mould went unresolved for over three years
What happened
A resident first reported damp and mould in 2019. A leak behind the toilet was eventually fixed, but the damp and mould kept coming back, and at one point the landlord told the resident to clean it himself. Poor communication and a lack of proactive action caused long delays.
What the independent statutory ruling ordered
Ordered to pay £5,400 in compensation (including some rent for the period of failure), apologise through a senior member of staff, and review its service against the Ombudsman's damp and mould report.
Source: independent statutory ruling, Housing Ombudsman decision (22 August 2023) · case 202111993
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.