Stoke-on-Trent City Council ordered to pay £1,000 after leaving children in damp and mould
What happened
The council failed to give a formal complaint response on two occasions, leaving a resident and her two vulnerable children living with damp and mould. The Ombudsman had to step in to get the complaint escalated and answered.
What the independent statutory ruling ordered
Ordered to apologise in writing and pay £1,000 in compensation. The council later introduced a standalone damp and mould policy and updated its complaint handling.
Source: independent statutory ruling, Housing Ombudsman decision (15 August 2023) · case 202004616
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.