Complaint letter builder
Tell us where you rent and who your landlord is, then fill in 4 fields. Download a printable PDF or print directly from the page. The letter cites only the law that actually applies to you, so a private landlord is not sent social-housing deadlines and a Welsh contract is not sent English Acts. No email gate. You don't need us to use it.
Free tool
1. Fill in your details
The letter below fills in as you type. Leave a box blank and it stays as a prompt you can complete by hand.
2. Check your letter
6 August 2026 To: [Landlord name] From: [Your name] Property: [Your address] FORMAL DISREPAIR COMPLAINT Dear [Landlord name], I am writing formally to report a disrepair issue at the above address. THE ISSUE [Describe the issue] LEGAL POSITION This letter constitutes formal notice. Under: 1. Section 11 of the Landlord and Tenant Act 1985, you have a statutory duty to keep the structure and exterior of the property, and the installations for water, gas, electricity, sanitation and heating, in repair and proper working order. 2. The Homes (Fitness for Human Habitation) Act 2018 requires the property to be fit for human habitation throughout the tenancy. I expect a written acknowledgment of this letter within 5 working days, and the issue to be investigated and repaired within the statutory time limits. If you fail to respond or to act within these timeframes, I reserve all my rights, including the right to: - Escalate this matter through every avenue available to me - Bring a claim for compensation for inconvenience, loss of enjoyment and any damage to my belongings or health - Apply to the court for an injunction requiring you to carry out the works Please confirm receipt of this letter and provide your written response within 7 days. Yours faithfully, [Your name] --- This letter was generated using a free template from Support for Tenants (supportfortenants.co.uk). Support for Tenants is a regulated company (No. 1020217), not a law firm. You can use this letter without engaging us.
3. Download, print or copy
How to send it
- Email it to your landlord, or post it. If you post it, use recorded delivery so you can prove it arrived.
- Keep a dated copy for yourself.