Milton Keynes Council ordered to pay £1,050 after failing to deal with a toilet leak
What happened
The landlord responded to an uncontainable toilet leak as an emergency, which was right, but did not follow up properly as the leak persisted and smelt of wastewater. The resident, who had limited English, said operatives were impatient with her.
What the independent statutory ruling ordered
Ordered to pay £1,050 in compensation, apologise and put in place processes to investigate concerns about the standard of works.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202229797
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.