I'm a council or housing association tenant
Council & housing association tenants
Legal protections that apply to you
- Section 11, Landlord and Tenant Act 1985, repair obligations on your landlord
- Awaab's Law (Section 10A LTA 1985, in force 27 October 2025), 24h to make an emergency hazard safe, 10 working days to investigate a significant hazard, 5 working days to complete the works
- Renters' Rights Act 2025, bans Section 21 retaliation for raising complaints
- Social Housing Regulation Act 2023, consumer standards enforced by RSH
Specific things to know
- Significant rent arrears may weaken (but rarely defeat) a claim
- Damage you caused yourself isn't covered
- Issues reported less than 21 days ago, landlord still within statutory response window
Real, published cases
We do not publish our own client figures. Instead, you can read real, published statutory rulings against named landlords, with the compensation each was ordered to pay and a link to each source.
See real published casesBy: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
Was this helpful?