One Housing (now Riverside) ordered to pay £11,045 over leaks that led to damp and mould
What happened
An independent statutory ruling found severe failings in three cases. A missed leak inspection led to a home flooding and then to damp and mould, and in another case a leak persisted for three years despite repeated promises to fix it.
What the independent statutory ruling ordered
Ordered to apologise to the residents, pay £11,045 in compensation and review its contractor management and repair record-keeping.
Source: independent statutory ruling, Learning from Severe Failings (June 2024)
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.