Welwyn Hatfield Council ordered to pay £4,425 after a drain leak ran for nearly two years
What happened
After an inspection said a surveyor was needed, the landlord did not send one for a further eight months. It also failed to carry out a CCTV drain survey it knew was required, despite chases from its own staff.
What the independent statutory ruling ordered
Ordered to pay £4,425 in compensation, for the Chief Executive to apologise and to inspect and identify the repairs needed to resolve the leak.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202218216
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.