£3,750
Shepherds Bush Housing Group ordered to pay £3,750 after a child developed hives
Landlord: Shepherds Bush Housing GroupIssue: Leaks and floodingindependent statutory ruling decision: June 2024Case ref: 202226474
What happened
The landlord broke its own policies over a leak the resident had to report eight times. She said the damage caused her son to develop hives and forced them to share a bed.
What the independent statutory ruling ordered
Ordered to pay £3,750 in compensation and review how it manages knowledge, information and resident vulnerabilities.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202226474
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.