Gentoo Group ordered to pay £1,500 after a roof leak went on for over three years
What happened
It took more than three years to resolve a leak to a leaseholder's roof. The resident had told the landlord about his health conditions and that he was living with damp in his bedroom.
What the independent statutory ruling ordered
Ordered to apologise, pay £1,500 in compensation and check whether other residents had faced the same problem over the previous three years.
Source: independent statutory ruling, Learning from Severe Failings (June 2024) · case 202204555
Related
This is a real, published independent statutory ruling case, not a Support for Tenants client. The compensation figure is the amount the independent statutory ruling ordered the landlord to pay, quoted from its public report. We share it to show what the law expects of landlords. Your own claim will depend on your circumstances and evidence.