Wales has its own housing law. We may still help with serious disrepair. For Welsh-only issues, Shelter Cymru: 0345 075 5005.
On this page
In short
Yes, often, when it comes to housing disrepair. Wales runs its own housing law, the Renting Homes (Wales) Act 2016, and most renters there now hold "occupation contracts" instead of tenancies. We may still be able to help with serious disrepair: damp, mould, leaks, no heating. For Welsh-only issues like notices and contracts, call Shelter Cymru on 0345 075 5005. For your disrepair, call us free on 0800 030 4669.
What is different about housing in Wales
The Renting Homes (Wales) Act 2016, in force since the end of 2022, replaces older tenancy law in Wales. Most renters now hold an "occupation contract" instead of a tenancy. Many of the same ideas apply: the landlord must keep the home in repair and fit to live in. But the rules and notices differ slightly.
What stays the same
Your landlord in Wales must still:
- Keep your home in repair: a Welsh equivalent of Section 11 runs through the Act
- Make sure it is fit to live in
- Carry out gas and electrical safety checks
Who to call for Welsh-only issues
- Shelter Cymru: 0345 075 5005, for advice on contracts, possession notices including Section 173 "no fault" notices, and homelessness in Wales.
- Citizens Advice Cymru: general advice, in Welsh and English.
How we can help
Living in Wales with damp, mould, leaks or no heating the landlord has left? Call us free on 0800 030 4669 and we will tell you straight away whether we can take it on.
Free call: 0800 030 4669 | Start your claim
Sources
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 26 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.
Related guides
Can you help me in my language?
Yes. Whatever language you speak, we can help. If English is not your first language, we arrange an interpreter so you can talk to us in your own words, free.
Read
Noisy neighbours and antisocial behaviour
Antisocial behaviour and noisy neighbours are not housing disrepair, but here is who can help: your landlord's ASB team, the council, and the police.
Read
Housing help if you are experiencing domestic abuse
If you are experiencing domestic abuse, your safety comes first. Here are the free, confidential services that can help, and your housing rights.
Read
Still stuck?
Call us free or start a claim online. We'll tell you honestly whether you have a case worth pursuing.