Hoarding can affect housing safety and the people around it. Here is who can help, how the right support works, and where housing disrepair fits in.
Direct answer
Hoarding can affect both your home and your health, and it is not something we handle on its own. But there is real help. The right starting points are your doctor and your council's adult social care safeguarding team. If your landlord has left your home with damp, leaks, broken heating or other disrepair, that part is us. Call us free on 0800 030 4669.
Who can help
- Your doctor. Hoarding is recognised as a mental-health condition, and your doctor can refer you to a specialist team.
- Your council's adult social care team, especially the safeguarding team, can support you and look at the home together with you.
- Local hoarding forums. Some areas have a hoarding forum that brings together housing, fire safety, and mental-health teams. Ask your council if there is one near you.
- Mind on 0300 102 1234 for general mental-health support.
How to start, gently
- A first conversation with your doctor is often the easiest first step.
- Adult social care can do an assessment if you are worried about safety at home.
- Family or a trusted friend can help you make these first calls.
If there is also disrepair
We can still help with damp, mould, leaks or broken heating that your landlord has ignored. Call us free on 0800 030 4669.
Free call: 0800 030 4669 | Start your claim
Sources
- Landlord and Tenant Act 1985, Section 11 (legislation.gov.uk)
- Homes (Fitness for Human Habitation) Act 2018 (legislation.gov.uk)
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 26 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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Still stuck?
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