How the claim check, solicitor referral and Conditional Fee Agreement work, including the exact funding promise and what to ask before signing.
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In short
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing. To talk it through, call us free on 0800 030 4669.
How does it work?
We arrange a home inspection, gather the evidence, and pass your case to a housing-disrepair solicitor who works on a "no win, no fee" basis. The exact funding promise is:
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
The solicitor explains the fee in full before you sign anything, so there are no surprises. See what no win, no fee means.
Is there any cost if I am not sure I want to claim?
No. The first chat is free and there is no pressure. We will tell you honestly whether you have a case worth pursuing. If you do not, we will say so.
Is there any cost for my doctor or support worker?
No. If a doctor's surgery, a social prescriber, or a charity refers you to us, there is no cost to them either. From that point your panel solicitor runs the case.
What we can and cannot help with
We cannot help with everything. We help with housing disrepair, like damp, mould, leaks, broken heating, unsafe electrics, pests, and structural problems. For things like eviction, rehousing, or benefits, we will point you to the right free service, such as Shelter or Citizens Advice. See where to get other housing help.
Talk to us
Free call: 0800 030 4669 | Start your claim | or message us on WhatsApp. We will give you an honest answer with no pressure.
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 25 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.
Related guides
Complete guide to housing disrepair claims in England and Wales
Everything tenants need to know about housing disrepair claims. The law, your rights, the process, evidence, compensation, deadlines, and what to do step by step.
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Do I need a solicitor for a housing disrepair claim?
You do not strictly need a solicitor for a housing disrepair claim. Compare bringing a claim yourself, instructing a solicitor directly, and using a regulated referral service.
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What is no win, no fee? (housing disrepair, plain English)
No win, no fee explained: how it works, what comes out of your compensation, and what happens if you lose. Plain English, no jargon.
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Still stuck?
Call us free or start a claim online. We'll tell you honestly whether you have a case worth pursuing.