We help with housing disrepair claims. For homelessness, eviction, benefits, rent arrears, and rehousing, here are the free, trusted services that can help, and how to reach them.
Direct answer
Support for Tenants helps tenants make housing disrepair claims (damp, mould, leaks, no heating, and other repairs your landlord will not fix). We do not handle homelessness, eviction defence, benefits, or rehousing, but plenty of trusted services do, for free. This page points you to the right one. If your home is in disrepair, that part is us, call free on 0800 030 4669.
Free services and what they help with
Shelter
Free housing advice on almost any housing problem: homelessness, eviction, temporary accommodation, repairs, and your rights.
- Helpline: 0808 800 4444 (8am to 8pm weekdays, 8am to 5pm at weekends)
- Online: england.shelter.org.uk/get_help
Citizens Advice
Free, independent advice on housing, benefits, debt, rent arrears, and dealing with your council or landlord.
- Find your local office and phone number: citizensadvice.org.uk
Your council's housing options team
The first place to go if you are homeless, about to lose your home, or overcrowded. They handle homelessness applications and the housing register. Search "[your council name] housing options" or start at gov.uk/homelessness-help-from-council.
A solicitor or law centre
For legal aid and complex cases, a housing solicitor or your local Law Centre may be able to help. Law Centres Network lists centres near you.
Quick guide: who to call
- I am homeless or about to lose my home: your council's housing options team, then Shelter. See homeless or being evicted.
- I have been given a notice / I am being evicted: see being evicted, what are my rights and Section 8 eviction explained, then call Shelter.
- My temporary accommodation is unsuitable: Shelter, then ask the council for a review. See temporary accommodation rights.
- My home is too small or I want to move: your council, to be reassessed. See overcrowding rights and how to get rehoused.
- I have rent arrears or a benefits problem: Citizens Advice. See help with rent arrears and housing benefit.
- I need my home adapted for a disability: your council. See disabled adaptations and the Disabled Facilities Grant.
- My landlord will not fix damp, mould, leaks, or heating: that is a disrepair claim, and it is us. Call 0800 030 4669.
Why we tell you all this
We would rather point you to the right help than pretend we do everything. If even part of your problem is disrepair the landlord has ignored, you may have a claim worth pursuing. Call us free on 0800 030 4669, send the short form, or message us on WhatsApp, and we will give you an honest answer with no pressure.
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 24 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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Still stuck?
Call us free or start a claim online. We'll tell you honestly whether you have a case worth pursuing.