Stage 2 final complaint to your landlord
When to use this
- Your Stage 1 reply did not fix things, or did not address the points you raised.
- You want to ask for a senior review (Stage 2 or final response).
What to attach
- Your Stage 1 complaint
- Their Stage 1 reply
- Any new photos or evidence
The template (copy or print)
[Your full name] [Your address, including postcode] [Today's date] [Senior complaints team or chief executive's office] Dear Senior Complaints Team, Stage 2 complaint: escalation of Stage 1 reference [their reference number, if you have one] I am writing to escalate my complaint to Stage 2. I am not satisfied with the Stage 1 reply, for these reasons: - [List the specific points their reply did not address.] - [Say which promises were not kept.] - [Say what damage or delay has continued.] The repairs and the impact are now: [Update on what is still wrong. Include any new photos and dates.] What I would like you to do: 1. Carry out a senior review of how my repairs and complaint have been handled. 2. Complete all outstanding repairs. 3. Reply in writing with your final response. 4. Set out what compensation is appropriate for the time, distress, and damaged belongings. Please send your final response within your published Stage 2 timescale. If I am not satisfied with it, I may take this further. Yours faithfully, [Your name] [Phone number] [Email address]
After you send it
If their final response still does not fix things, you can take it further (for example, to the Housing Ombudsman if you are a social tenant), or speak to us about a disrepair claim.
See also: the related guide.
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