Stage 1 formal complaint to your landlord
When to use this
- You have already reported the problem, more than once if possible.
- Repairs have not been done, or have been done badly.
- You want to start the formal complaints process.
What to attach
- Copies of earlier emails or letters you have sent
- Dated photos and a short video
- A short timeline (date you reported, what you were told, what happened)
The template (copy or print)
[Your full name] [Your address, including postcode] [Today's date] [Landlord's complaints team email or address] Dear Complaints Team, Stage 1 formal complaint: [short summary, for example, 'unresolved damp and mould' or 'no heating for [number] weeks'] I would like to raise a formal complaint about the way my repairs at [Your address] have been handled. What has happened: - I first reported the problem on [date], by [phone / email / online portal]. - [List each thing that happened next, with dates. Keep it short and factual.] - [Say what was promised and what was not done.] The impact on me and my household: [Briefly explain the effect, on your health, your child's health, damaged belongings, time off work, missed appointments. Keep it short and honest.] What I would like you to do: 1. Inspect the property and identify the cause, not just the symptom. 2. Complete all outstanding repairs within a clear timescale. 3. Reply in writing within your published complaint timescales. 4. Consider compensation for the time I have lived with this problem. Please confirm receipt of this complaint and the date you expect to reply. Yours faithfully, [Your name] [Phone number] [Email address]
After you send it
Keep a copy and the date you sent it. If you are not happy with the reply, ask to escalate to Stage 2.
See also: the related guide.
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