How to complain about Adra, and what to do if they ignore you
Adra manages around 7,400 homes across Gwynedd and Anglesey in north-west Wales. The association formed in 2010 from a stock transfer from Gwynedd County Council (the body was then renamed). Adra serves a primarily Welsh-speaking community and provides services bilingually.
Welsh tenants are protected by the Renting Homes (Wales) Act 2016 and the Fitness for Human Habitation Regulations 2022. Adra's stock includes a high proportion of rural and semi-rural housing with specific damp and heating challenges. The Welsh framework differs from the rules in England. Service available bilingually. If Adra has ignored you, here's how to claim.
How to complain about Adra
If Adra has left a repair undone, you have the right to complain, and to escalate it for free if they ignore you. Here is the order to follow.
- 1
Complain in writing. Send Adra a written complaint, by email or their online form, and keep a copy. Say what is wrong, when you first reported it, and how it affects you. This is a stage 1 complaint, and they should reply within about 10 working days.
- 2
Ask for a stage 2 review. If you are not happy with the reply, ask Adra in writing to look at it again at stage 2, the final stage of their process. They should reply within about 20 working days.
- 3
Use the Public Services Ombudsman for Wales. If Adra's final response does not resolve the complaint, you can complain to the Public Services Ombudsman for Wales for free.
- 4
If a repair is still not fixed, get free advice. If Adra has ignored disrepair such as damp, mould, a leak or broken heating, call us free.
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- We read your case. Real person, not a bot. Inside 1 working hour during opening times.
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Adra by the numbers
- •Around 7,400 homes across Gwynedd and Anglesey, north-west Wales.
- •Formed 2010 from stock transfer (rebranded from Cartrefi Cymunedol Gwynedd).
- •Bilingual Welsh / English service.
- •Welsh tenants have a different legal framework from England; if your landlord has ignored repairs, you may have a claim.
What you can do today
- 1.Log a complaint via adra.co.uk/cy or adra.co.uk in English.
- 2.Phone customer service on 0300 123 8084 (bilingual) and request an inspection under the Welsh fitness regulations.
- 3.After 8 weeks of no proper response, you may have a claim, call us free on 0800 030 4669.
Why work with us
Three things we commit to on every case. No fabricated stats.
Clear costs
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
A regulated firm
You are dealing with a regulated, authorised firm, not a cold-caller.
Honest advice
We tell you on the first call whether your case is worth pursuing. We are not paid by case volume, so you get a straight answer.
Common issues with Adra
Based on public statutory complaints records and tenant reports. Welsh repair and fitness duties apply to each issue.
Damp and mould
Renting Homes Wales repair and fitness duties
We will check the dates, the evidence, and your landlord's response, then tell you honestly whether you have a case worth pursuing.
Read your rights
Leaks and flooding
Renting Homes Wales repair and fitness duties
We will check the dates, the evidence, and your landlord's response, then tell you honestly whether you have a case worth pursuing.
Read your rights
Broken heating and hot water
Renting Homes Wales repair and fitness duties
We will check the dates, the evidence, and your landlord's response, then tell you honestly whether you have a case worth pursuing.
Read your rights
Sample complaint email to Adra
Copy this, fill in the bracketed details, and send. It cites the Renting Homes (Wales) Act 2016.
See the full sample email
Subject: Formal complaint: disrepair at [your address], Renting Homes Wales Dear Adra, I am writing to formally complain about disrepair at my home at [your address]. The issue: [describe damp / mould / leak / broken heating / other, including the rooms affected, when it started, and any health effects]. I reported this on [date] by [phone / email / portal / in person]. The reference number is [reference if any]. The repair has not been completed. LEGAL POSITION: Under Part 4 of the Renting Homes (Wales) Act 2016, you must keep the structure, exterior and key installations in repair and keep my home fit for human habitation. This letter is formal notice of the problem. Please confirm what you will inspect, what work you will carry out, and the dates for that work. If your final response does not resolve the complaint, I may complain to the Public Services Ombudsman for Wales and seek independent advice about my legal rights. Yours faithfully, [Your name] [Your address] [Your phone] [Your email]
Don't want to do this yourself? Use our free letter builder for a PDF, or start a claim with us and we'll handle the whole correspondence.
Frequently asked questions about Adra
How do I complain about Adra?
What can I do if Adra have ignored my repairs?
How long does Adra have to fix my repair?
How do I report damp and mould to Adra?
Can I claim compensation from Adra?
What if Adra have inspected but done nothing?
How do I escalate a complaint about Adra?
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By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.