Disability access and discrimination
If you have disability access and discrimination in your home, your landlord must put it right. The law that covers this is Equality Act 2010 + Section 11, Landlord and Tenant Act 1985. Your landlord must put it right within a reasonable time. How much you could claim depends on how long it lasted, how serious it was, and any effect on your health. Most cases take 16 to 40 weeks. There is no upfront cost.
Symptoms
- Refused reasonable adjustments (e.g., grab rails, ramps)
- Inaccessible bathroom for wheelchair user
- No level access to your home
- Stair lift removed without replacement
- Adaptations promised but not delivered
Health impact
- Inability to safely use your own home
- Falls and injuries from unsuitable adaptations
- Mental health impact of housing-based discrimination
Evidence to gather
- Get an OT (occupational therapist) assessment, most councils provide free
- Document every request you've made for adaptations + dates
- Photograph the inaccessible area + the difficulty you face
Frequently asked questions
How much money can I claim for disability access and discrimination?
How much you could get depends on how bad it is, how long it went on, and how it affected your health, so we cannot promise a figure. The fee only comes out of your compensation if you win, never out of your own pocket.
How long does a disability access and discrimination claim take?
Most disability access and discrimination claims take 16 to 40 weeks. Once you report the problem, your landlord must put it right within a reasonable time.
What proof do I need for disability access and discrimination?
Photos and videos with the date on them. A note of when you told your landlord and what they said. A letter from your doctor if anyone has been ill.
Can I claim if I owe rent?
Yes. Owing rent does not stop you making a disrepair claim. They are separate things in law. We will talk through your situation honestly.
Read more about disability access and discrimination
Disability access and discrimination where you live
Your rights for disability access and discrimination in these areas.
This is worth a claim
Tenants are owed real money when a landlord leaves problems like disability access and discrimination unfixed. This is what landlords were made to pay across England in one recent year, and it is what we help you claim.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders made to put things right
- 40%
- of it for damp, mould and leaks
- £32,000
- the largest single award
Figures from the independent statutory review, Annual Complaints Review 2024 to 2025. These are sector-wide outcomes for social housing tenants in England.
By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.