Disability access and discrimination
If you have disability access and discrimination in your home, your landlord must put it right by law. They must do this within a reasonable time. This is not something we take on as a housing disrepair claim, but your landlord may still be responsible for putting it right. The free steps below are usually the fastest way to get it sorted.
England: Equality Act 2010 + Section 11, Landlord and Tenant Act 1985. Wales: Renting Homes (Wales) Act 2016 repair and fitness duties.
How to get help with this, for free
- Ask your landlord in writing for the adjustment or adaptation you need, and keep a copy.
- Ask your council to assess you for a Disabled Facilities Grant, which can pay for adaptations.
- For free advice, contact Citizens Advice or the Equality Advisory and Support Service.
Symptoms
- Refused reasonable adjustments (e.g., grab rails, ramps)
- Inaccessible bathroom for wheelchair user
- No level access to your home
- Stair lift removed without replacement
- Adaptations promised but not delivered
Health impact
- Inability to safely use your own home
- Falls and injuries from unsuitable adaptations
- Mental health impact of housing-based discrimination
Evidence to gather
- Get an OT (occupational therapist) assessment, most councils provide free
- Document every request you've made for adaptations + dates
- Photograph the inaccessible area + the difficulty you face
Frequently asked questions
Can I claim compensation for disability access and discrimination?
No, this is not something we take on as a housing disrepair claim. Your landlord may still be legally responsible for putting it right, and the free routes below are usually the fastest way to get it sorted.
What should I do about disability access and discrimination?
Ask your landlord in writing for the adjustment or adaptation you need, and keep a copy. Ask your council to assess you for a Disabled Facilities Grant, which can pay for adaptations. For free advice, contact Citizens Advice or the Equality Advisory and Support Service.
What is the law behind this?
Equality Act 2010 + Section 11, Landlord and Tenant Act 1985.
Read more about disability access and discrimination
Put it in writing
A written record helps your case. Copy a free, plain-English template, fill in the brackets, and send it to your landlord.
Related
By: Support for Tenants editorial team
Last updated:
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.