How to refer a patient or client to Support for Tenants

In short

If you work with tenants in damp, cold or unsafe homes, you can refer them to us in three ways. We check whether the tenant may have a claim and, if so, refer them to an SRA-regulated panel solicitor who gives legal advice and runs the case. Call us free on 0800 030 4669 if you would prefer to talk through the referral criteria first.

Three ways to refer

1. Online form: ask the person to fill in the short form at start your claim, or do it together. It takes a few minutes.
2. Email: send a short referral note to help@supportfortenants.co.uk. Include the person's name, contact number, what is wrong with the home, the landlord type if known, and that they have given consent for us to contact them.
3. Phone or WhatsApp: call 0800 030 4669. We can take the details over the phone with the person, or with you on a three-way call.

What we do from there

• We call the person back, often the same day.
• We do a friendly triage call to check eligibility.
• We arrange a free home inspection and gather evidence.
• If the case is strong, we pass it to a housing-disrepair solicitor on a no win, no fee basis.

Who is eligible

We help council, housing association, private and leaseholder tenants in England and Wales whose landlord has left their home in disrepair, including damp, mould, leaks, no heating, unsafe electrics or pests. See do you cover my area and is your service free.

How we work alongside your service

We check whether the patient may have a claim and, if so, refer them to a panel solicitor who takes it from there, at no cost to them or to your practice. No follow-up is needed from your side at any stage.

Free call: 0800 030 4669 | Start your claim