Ready-to-paste text and email messages you can send a tenant about Support for Tenants, in plain English.
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Direct answer
Here are short messages you can copy and send. They are written in plain English and let the person decide whether to get in touch. Use whichever fits your service. Call us free on 0800 030 4669 if you want to talk a case through first.
Short text message (SMS or WhatsApp)
Hi [name], I mentioned a service that can help with the damp, cold or broken repairs in your home. They are called Support for Tenants. There is no upfront cost. You can call them on 0800 030 4669 or visit supportfortenants.co.uk. Let me know if you would like me to help you get in touch.
Short email
Hi [name],
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Following our conversation about your home, I wanted to share Support for Tenants. They are a regulated service that helps tenants whose landlord has left their home in disrepair, like damp, mould, leaks or no heating, with no upfront cost.
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There is no upfront cost, and no follow-up is needed from your side or mine after the referral. You can:
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- Call them free on 0800 030 4669
- Fill in the short form at supportfortenants.co.uk/start-claim
- Email help@supportfortenants.co.uk
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Please let me know if you would like me to refer you directly.
A short waiting-room or leaflet line
Damp, cold or broken repairs at home? Support for Tenants can help, with no upfront cost. Call 0800 030 4669.
How we then handle it
Once they get in touch, we take the case from there. See what happens after you contact us.
Free call: 0800 030 4669 | Start your claim
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 26 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
Related guides
How to refer a patient or client to Support for Tenants
If you work with tenants in unsafe housing, here is how to refer them to us. Three ways, no follow-up needed from your side.
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Signs of housing disrepair: a quick checklist for professionals
A short checklist for spotting housing disrepair in your patients or service users, with what to do next. Free to use with anyone you support.
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Consent and confidentiality when referring to us
What we need from you and your patient when you make a referral, and how we treat their information. FCA regulated and ICO registered.
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Still stuck?
Call us free or start a claim online. We'll tell you honestly whether you have a case worth pursuing.