Landlords must not treat disabled tenants unfairly and must make reasonable adjustments. Here is what that means and who can help.
On this page
Direct answer
Your landlord must not treat you unfairly because of a disability, and they must make reasonable adjustments to help you. This comes from the Equality Act 2010. We do not handle discrimination claims, but here are your rights and who can help. For free advice, contact Citizens Advice or Shelter on 0808 800 4444.
What reasonable adjustments can mean
- Changing a rule, like allowing an assistance dog where there is a no-pets policy
- Communicating with you in a way you can access
- Being flexible where a disability makes something harder for you
Changes to the building itself, like a ramp or a walk-in shower, usually come through the Disabled Facilities Grant. See disabled adaptations and the Disabled Facilities Grant.
What to do
- Put your request in writing and explain what would help.
- Keep copies of what you send and their replies.
- If you are turned down unfairly, get advice from Citizens Advice or a solicitor.
If your home is also in disrepair
If a disability is being made worse by damp, cold or other disrepair your landlord has ignored, that part is us. Call us free on 0800 030 4669.
Free call: 0800 030 4669 | Start your claim
Sources
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 25 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
Related guides
Can you help me in my language?
Yes. Whatever language you speak, we can help. If English is not your first language, we arrange an interpreter so you can talk to us in your own words, free.
Read
Noisy neighbours and antisocial behaviour
Antisocial behaviour and noisy neighbours are not housing disrepair, but here is who can help: your landlord's ASB team, the council, and the police.
Read
Housing help if you are experiencing domestic abuse
If you are experiencing domestic abuse, your safety comes first. Here are the free, confidential services that can help, and your housing rights.
Read
Still stuck?
Call us free or start a claim online. We'll tell you honestly whether you have a case worth pursuing.