Landlords must not treat disabled tenants unfairly and must make reasonable adjustments. Here is what that means and who can help.
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In short
No landlord may treat you unfairly over a disability. Reasonable adjustments must be made to help you. That comes from the Equality Act 2010. We do not take discrimination claims. But here are your rights, and who can help. For free advice, contact Citizens Advice or Shelter on 0808 800 4444.
What reasonable adjustments can mean
- A rule changed, like an assistance dog allowed despite a no-pets policy
- Communication in a way you can access
- Flexibility where a disability makes something harder
Changes to the building itself work differently. A ramp, or a walk-in shower, usually comes through the Disabled Facilities Grant. See disabled adaptations and the Disabled Facilities Grant.
What to do
- Put the request in writing and explain what would help.
- Keep copies of what you send, and their replies.
- Turned down unfairly? Get advice from Citizens Advice or a solicitor.
If your home is also in disrepair
A disability worsened by damp, cold or other disrepair the landlord ignored? That part is us. Call us free on 0800 030 4669.
Free call: 0800 030 4669 | Start your claim
Sources
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 25 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only, not a promise; every case is different.
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