Pest infestations at SNG (Sovereign Network Group)
If you rent from SNG (Sovereign Network Group) and your pest infestations problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what SNG (Sovereign Network Group) must do and how to act.
Why this matters
SNG's published repairs targets are some of the more ambitious in the sector, but actual performance has trailed the targets through 2024. If you've been waiting longer than promised, the gap between promise and delivery is itself useful evidence in a disrepair claim. Specifically for pest infestations, Disease transmission (rats can carry Weil's disease; cockroaches trigger asthma) is a recognised health risk under Section 11 + Environmental Protection Act 1990, and SNG (Sovereign Network Group) have a legal duty to act.
The legal anchor
Section 11 + Environmental Protection Act 1990 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), SNG (Sovereign Network Group) have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Photograph droppings + chew damage + ANY live sightings
- Keep pest control invoices if you paid yourself
- Note dates of recurrence, if it keeps coming back, the structural cause is your landlord's responsibility
Contact: SNG (Sovereign Network Group) complaints team (visit their website for the current address)
FAQs
Can I claim against SNG (Sovereign Network Group) for pest infestations?
Yes. SNG (Sovereign Network Group) have a legal duty under Section 11 + Environmental Protection Act 1990. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do SNG (Sovereign Network Group) have to fix pest infestations?
Under Awaab's Law, SNG (Sovereign Network Group) must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if SNG (Sovereign Network Group) have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against SNG (Sovereign Network Group)?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Formed Oct 2023 from Sovereign + Network Homes merger. Among the 5 largest English HAs.
Related
Closing thought
Formed Oct 2023 from Sovereign + Network Homes merger. Among the 5 largest English HAs. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim