Pest infestations at Riverside Group
If you rent from Riverside Group and your pest infestations problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Riverside Group must do and how to act.
Why this matters
Riverside's older Liverpool and Greater Manchester estates have a documented backlog of structural repairs. Tenants there often face long waits for surveys; document every contact with date and time, as Awaab's Law breaches are easier to prove with a clear paper trail. Specifically for pest infestations, Disease transmission (rats can carry Weil's disease; cockroaches trigger asthma) is a recognised health risk under Section 11 + Environmental Protection Act 1990, and Riverside Group have a legal duty to act.
The legal anchor
Section 11 + Environmental Protection Act 1990 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Riverside Group have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Photograph droppings + chew damage + ANY live sightings
- Keep pest control invoices if you paid yourself
- Note dates of recurrence, if it keeps coming back, the structural cause is your landlord's responsibility
Contact: Riverside Group complaints team (visit their website for the current address)
FAQs
Can I claim against Riverside Group for pest infestations?
Yes. Riverside Group have a legal duty under Section 11 + Environmental Protection Act 1990. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Riverside Group have to fix pest infestations?
Under Awaab's Law, Riverside Group must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Riverside Group have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Riverside Group?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Upgraded G2→G1 in 2024 after RSH satisfied with post-One Housing merger controls. National coverage.
Related
Closing thought
Upgraded G2→G1 in 2024 after RSH satisfied with post-One Housing merger controls. National coverage. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim