Pest infestations at Notting Hill Genesis
If you rent from Notting Hill Genesis and your pest infestations problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Notting Hill Genesis must do and how to act.
Why this matters
NHG's pre-merger systems took years to integrate; tenants in former-Genesis stock report different complaints experiences from former-Notting Hill tenants. Whichever side your tenancy began on, the legal position is identical, Section 11 and Awaab's Law apply equally. Specifically for pest infestations, Disease transmission (rats can carry Weil's disease; cockroaches trigger asthma) is a recognised health risk under Section 11 + Environmental Protection Act 1990, and Notting Hill Genesis have a legal duty to act.
The legal anchor
Section 11 + Environmental Protection Act 1990 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Notting Hill Genesis have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Photograph droppings + chew damage + ANY live sightings
- Keep pest control invoices if you paid yourself
- Note dates of recurrence, if it keeps coming back, the structural cause is your landlord's responsibility
Contact: Notting Hill Genesis complaints team (visit their website for the current address)
FAQs
Can I claim against Notting Hill Genesis for pest infestations?
Yes. Notting Hill Genesis have a legal duty under Section 11 + Environmental Protection Act 1990. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Notting Hill Genesis have to fix pest infestations?
Under Awaab's Law, Notting Hill Genesis must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Notting Hill Genesis have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Notting Hill Genesis?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Downgraded to G3 (non-compliant governance) Nov 2024 after serious regulatory concerns including weak board oversight of health & safety. Compliance plan agreed April 2025.
Related
Closing thought
Downgraded to G3 (non-compliant governance) Nov 2024 after serious regulatory concerns including weak board oversight of health & safety. Compliance plan agreed April 2025. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim