Pest infestations at Bromford Flagship LiveWest
If you rent from Bromford Flagship LiveWest and your pest infestations problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Bromford Flagship LiveWest must do and how to act.
Why this matters
Mergers create the conditions for complaints to fall through the cracks. If your tenancy is with Bromford during the integration, get every repair request in writing and copy any complaints to a personal email address. The merger doesn't reset any Awaab's Law deadlines that have already started running. Specifically for pest infestations, Disease transmission (rats can carry Weil's disease; cockroaches trigger asthma) is a recognised health risk under Section 11 + Environmental Protection Act 1990, and Bromford Flagship LiveWest have a legal duty to act.
The legal anchor
Section 11 + Environmental Protection Act 1990 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Bromford Flagship LiveWest have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Photograph droppings + chew damage + ANY live sightings
- Keep pest control invoices if you paid yourself
- Note dates of recurrence, if it keeps coming back, the structural cause is your landlord's responsibility
Contact: Bromford Flagship LiveWest complaints team (visit their website for the current address)
FAQs
Can I claim against Bromford Flagship LiveWest for pest infestations?
Yes. Bromford Flagship LiveWest have a legal duty under Section 11 + Environmental Protection Act 1990. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Bromford Flagship LiveWest have to fix pest infestations?
Under Awaab's Law, Bromford Flagship LiveWest must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Bromford Flagship LiveWest have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Bromford Flagship LiveWest?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Top-tier G1/V1 ratings. Doubled in size through 2025-26 Flagship + LiveWest mergers.
Related
Closing thought
Top-tier G1/V1 ratings. Doubled in size through 2025-26 Flagship + LiveWest mergers. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim