Pest infestations at Anchor Hanover
If you rent from Anchor Hanover and your pest infestations problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Anchor Hanover must do and how to act.
Why this matters
Anchor's tenants are by definition typically older and may have specific access needs that make disrepair more dangerous. Awaab's Law explicitly recognises vulnerability as a factor in deciding what counts as an emergency, if you're an older Anchor tenant in cold conditions, that's a 24-hour emergency-hazard issue, not a 10-working-day significant-hazard one. Specifically for pest infestations, Disease transmission (rats can carry Weil's disease; cockroaches trigger asthma) is a recognised health risk under Section 11 + Environmental Protection Act 1990, and Anchor Hanover have a legal duty to act.
The legal anchor
Section 11 + Environmental Protection Act 1990 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Anchor Hanover have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Photograph droppings + chew damage + ANY live sightings
- Keep pest control invoices if you paid yourself
- Note dates of recurrence, if it keeps coming back, the structural cause is your landlord's responsibility
Contact: Anchor Hanover complaints team (visit their website for the current address)
FAQs
Can I claim against Anchor Hanover for pest infestations?
Yes. Anchor Hanover have a legal duty under Section 11 + Environmental Protection Act 1990. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Anchor Hanover have to fix pest infestations?
Under Awaab's Law, Anchor Hanover must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Anchor Hanover have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Anchor Hanover?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. England's largest older-people specialist. G3/C3, systemic failings in electrical safety, complaints, property condition. V1 strong finance.
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Closing thought
England's largest older-people specialist. G3/C3, systemic failings in electrical safety, complaints, property condition. V1 strong finance. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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