Codi: What the Pobl and Linc Cymru Merger Means for Welsh Contract Holders

In April 2024, Pobl Group and Linc Cymru announced a merger, and the combined organisation now runs under the name Codi. Pobl already ranked among the largest housing associations in Wales; the merger built an even larger landlord across South Wales, West Wales and beyond.

A contract holder with either organisation is now a Codi contract holder. Your rights barely change. But contact details, the complaints process and the branding have shifted, and it pays to know what to watch.

Why the merger happened

Both named the same drivers: rising decarbonisation costs, the Welsh Housing Quality Standard 2 (WHQS2) deadline, demand for new affordable homes, and the strain of running two back offices. Joining up frees capacity meant to flow back into existing homes and new build.

What stays the same

Your occupation contract under the Renting Homes (Wales) Act 2016 does not change because your landlord has merged. Specifically:

• Your occupation contract remains valid. The successor landlord steps into the original landlord's shoes.
• Your rent and rent review terms continue under the same contract.
• Your fundamental terms (the ones that cannot be removed or weakened, including the landlord's repairing obligation) are unchanged.
• Your complaints route continues, an internal complaint first builds the audit trail. If the landlord leaves disrepair unfixed, you may have a claim, call us free on 0800 030 4669.
• Your regulatory protection is unchanged. Codi is regulated by Welsh Government as a Registered Social Landlord.

What does change

• The landlord name on letters will shift to the new entity in time. Read every letter; a new logo does not mean junk.
• Phone numbers, the repair portal and the complaints email may re-route during integration. Check Codi's current website before writing.
• Service may dip for a while. Mergers reliably slow repair turnaround for 6 to 12 months while systems merge. A repair outstanding since before April 2024 gets no fresh excuse: flag the original report date in any complaint.
• Housing officers may change. Make sure any new officer holds your full case history. Never assume they read the old file.

Your repair rights under Welsh law

Under the Renting Homes (Wales) Act 2016, every occupation contract carries "fitness for human habitation" as a fundamental term: the landlord must keep the dwelling fit.

The Welsh fitness regulations list 23 hazards, drawn from the HHSRS: damp and mould, excess cold, electrical hazards, falls and more. Your rights also carry the standard repairing duty: structure, exterior, and the key installations, heating, hot water, sanitation, electrics, gas, kept in repair.

See our full guide on contract holder rights in Wales.

What to do if Codi is not fixing your home

1. Report in writing. The current Codi portal or email; keep the reference.
2. Use the formal complaints procedure, through to final response.
3. Document everything: photos, dates, doctor's letters, copies of every report.
4. Get advice on a claim if things stay unfixed. Welsh law and remedies differ from England's under the 2016 Act. You may have a claim. Call us free on 0800 030 4669.

Compensation in Wales

Welsh compensation runs on principles like England's: a share of the rent paid while the home was unfit, plus general damages and the cost of ruined belongings. The Renting Homes (Wales) Act adds remedies where the fitness term was breached. No fixed amounts exist, the route differs from England's, and limitation periods can vary.

Get help

A Codi contract holder facing damp, mould, leaks, electrical failings or unresolved repairs? Call Support for Tenants on 0800 030 4669 for a free assessment. We are a regulated company, not a law firm. We work with solicitors who handle Welsh housing disrepair no-win-no-fee.

Support For Tenants is a trading name of Cyntex Group Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company. FRN 1020217. Registered in England and Wales.