Repair diary template (printable)
When to use this
- You have an ongoing repair problem.
- You want a clear record of what you reported, when, and what happened next.
- You are preparing a complaint or a claim.
The template (copy or print)
REPAIR DIARY for [Your address] Use one row each time something happens. DATE | WHAT HAPPENED | WHO YOU SPOKE TO | WHAT THEY SAID | WHAT YOU DID | PHOTO TAKEN (Y/N) ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ ________ | _________________________________ | _____________ | ______________________ | _____________ | ___ TIPS - Date every photo and video. - Note who you spoke to and any reference number. - Save text messages and emails to a folder.
After you send it
Keep this diary safe. It is one of the strongest pieces of evidence in any disrepair claim.
See also: the related guide.
Want help with your case?
Call us free or start a claim online. No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.