Which councils and landlords were named in the 2024-25 review?

The Housing Ombudsman named 56 councils and social landlords in its 2024-25 statutory review for upholding tenants' complaints. The full list, with a link to each, is on this page.

What does maladministration mean?

Maladministration is the Housing Ombudsman's finding that a landlord got something wrong when a tenant complained. Severe maladministration is the most serious category.

My council or landlord is on this list. What can I do?

If you have reported damp, mould, leaks or broken heating and it has not been put right, report it in writing and keep a copy, then use the complaints process. If it is still not resolved, call us free on 0800 030 4669 for no-obligation advice and we will deal with them for you.

Councils and landlords named by the Housing Ombudsman in 2024-25

These are the 56 councils and social landlords named in the Housing Ombudsman's 2024-25 statutory review for upholding tenants' complaints of maladministration over repairs and conditions.

Source: Housing Ombudsman, Annual Complaints Review 2024-25, published 23 September 2025.

How to read this

Every council and landlord listed here was named in the Housing Ombudsman's published 2024-25 review for complaints it upheld as maladministration. Bodies not named in the review do not appear. Select any name to read what it means for tenants and how to act.

Council or landlord	Type
Barnet Council	Council
Birmingham Council	Council
Brighton & Hove Council	Council
Bristol Council	Council
Cambridge Council	Council
Camden Council	Council
Croydon Council	Council
Ealing Council	Council
Enfield Council	Council
Gateshead Council	Council
Greenwich Council	Council
Haringey Council	Council
Harrow Council	Council
Havering Council	Council
Hillingdon Council	Council
Hounslow Council	Council
Kingston upon Thames Council	Council
Lambeth Council	Council
Lewisham Council	Council
Luton Council	Council
Milton Keynes Council	Council
Newcastle upon Tyne Council	Council
North Tyneside Council	Council
Norwich Council	Council
Nottingham Council	Council
Reading Council	Council
Redbridge Council	Council
Rotherham Council	Council
Sheffield Council	Council
Southampton Council	Council
Sutton Council	Council
Tower Hamlets Council	Council
Wandsworth Council	Council
Wigan Council	Council
A2Dominion	Housing association
Aster Group	Housing association
Bromford Flagship LiveWest	Housing association
Clarion Housing	Housing association
Home Group	Housing association
Hyde Group	Housing association
L&Q	Housing association
MTVH (Metropolitan Thames Valley)	Housing association
Notting Hill Genesis	Housing association
Octavia Housing	Housing association
Orbit	Housing association
Peabody	Housing association
Places for People	Housing association
Riverside Group	Housing association
Sanctuary Housing	Housing association
SNG (Sovereign Network Group)	Housing association
Southern Housing	Housing association
Stonewater	Housing association
The Guinness Partnership	Housing association
Thirteen Group	Housing association
Together Housing	Housing association
Wandle Housing Association	Housing association

What this means if you are a tenant

Being named here means the regulator found this council or landlord at fault when tenants complained. If your home has damp, mould, leaks or broken heating and it has not been put right, you do not have to accept it. Report it in writing, keep a copy, and if they keep ignoring you, we can take it up with them for you. Free, no-obligation advice.

Call free: 0800 030 4669

See also our worst social landlords 2024-25 ranking, or browse our housing disrepair answers.

By: Support for Tenants editorial team

Published: 23 September 2025

Reviewed against current housing law for England and Wales as at 23 September 2025. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.

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