Worst social landlords in England, 2024-25
Every landlord below was found by the Housing Ombudsman to have got things seriously wrong for tenants in 2024-25. If your landlord is on this list and has left your home in disrepair, you may have a claim.
How we ranked them
We list the 40 social landlords with the most severe maladministration findings, the Housing Ombudsman's most serious category. We also show the total compensation it ordered.
| # | Landlord | Type | Severe findings | Compensation ordered |
|---|---|---|---|---|
| 1 | London & Quadrant Housing Trust (L&Q) | Housing association | 77 | £481,411 |
| 2 | Lambeth Council | Council/ALMO/TMO | 40 | £147,517 |
| 3 | Peabody Trust | Housing association | 34 | £247,628 |
| 4 | Lewisham Council | Council/ALMO/TMO | 31 | £130,064 |
| 5 | Haringey London Borough Council | Council/ALMO/TMO | 25 | £97,943 |
| 6 | Southern Housing | Housing association | 24 | £157,385 |
| 7 | Richmond Housing Partnership Limited | Housing association | 24 | £84,746 |
| 8 | Notting Hill Genesis (NHG) | Housing association | 22 | £184,389 |
| 9 | Sanctuary Housing Association | Housing association | 20 | £192,648 |
| 10 | Clarion Housing Association Limited | Housing association | 16 | £235,072 |
| 11 | Camden Council | Council/ALMO/TMO | 13 | £101,407 |
| 12 | Wandle Housing Association Limited | Housing association | 13 | £48,951 |
| 13 | Islington Council | Council/ALMO/TMO | 12 | £80,165 |
| 14 | A2Dominion Housing Group Limited | Housing association | 11 | £73,424 |
| 15 | Amplius Living | Housing association | 10 | £76,456 |
| 16 | Birmingham City Council | Council/ALMO/TMO | 10 | £53,210 |
| 17 | Metropolitan Thames Valley Housing (MTV) | Housing association | 10 | £106,892 |
| 18 | Sovereign Network Group | Housing association | 10 | £115,316 |
| 19 | Soho Housing Association Limited | Housing association | 9 | £13,881 |
| 20 | London Borough of Ealing | Council/ALMO/TMO | 9 | £31,867 |
| 21 | The Riverside Group Limited | Housing association | 9 | £73,342 |
| 22 | Southwark Council | Council/ALMO/TMO | 9 | £66,725 |
| 23 | Orbit Group Limited | Housing association | 9 | £100,206 |
| 24 | London Borough of Croydon | Council/ALMO/TMO | 8 | £28,593 |
| 25 | The Guinness Partnership Limited | Housing association | 8 | £118,859 |
| 26 | London Borough of Barking and Dagenham | Council/ALMO/TMO | 7 | £14,364 |
| 27 | Hyde Housing Association Limited | Housing association | 7 | £95,968 |
| 28 | London Borough of Hackney | Council/ALMO/TMO | 7 | £50,448 |
| 29 | Norwich City Council | Council/ALMO/TMO | 6 | £18,940 |
| 30 | Sheffield City Council | Council/ALMO/TMO | 6 | £9,098 |
| 31 | Waltham Forest Council | Council/ALMO/TMO | 6 | £26,575 |
| 32 | Southend-on-Sea City Council | Council/ALMO/TMO | 5 | £13,335 |
| 33 | Home Group Limited | Housing association | 5 | £40,183 |
| 34 | Hammersmith and Fulham Council | Council/ALMO/TMO | 5 | £58,495 |
| 35 | Paragon Asra Housing Limited | Housing association | 5 | £51,337 |
| 36 | Rooftop Housing Association Limited | Housing association | 4 | £20,825 |
| 37 | Wandsworth Council | Council/ALMO/TMO | 4 | £17,124 |
| 38 | Freebridge Community Housing Limited | Housing association | 4 | £6,100 |
| 39 | Hexagon Housing Association Limited | Housing association | 4 | £24,673 |
| 40 | Platform Housing Limited | Housing association | 4 | £39,141 |
Source: Housing Ombudsman landlord performance data, 2024-25. housing-ombudsman.org.uk/landlords. Figures are the Ombudsman's own published determinations for the 2024-25 year.
Is your landlord on this list?
If your home has damp, mould, leaks, or broken heating that your landlord has not put right, we can check whether you may have a claim. No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.