Your landlord must carry out an annual gas safety check on all gas appliances in your home and give you a copy of the certificate. If this has not happened,
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The short answer
Your landlord must carry out an annual gas safety check on all gas appliances in your home and give you a copy of the certificate. If this has not happened, they are breaking the law. You have the right to ask for a copy, and if they refuse, you can report them to the Health and Safety Executive (HSE).
What your landlord must do by law
Under the Gas Safety (Installation and Use) Regulations 1998, landlords who rent out a property with gas appliances must:
- Have all gas appliances, pipework, and flues checked by a Gas Safe registered engineer every 12 months
- Give you a copy of the gas safety record (often called a CP12) within 28 days of the check being carried out
- Give new tenants a copy before they move in
This applies in both England and Wales.
What to do if you have not received your CP12
Start by asking your landlord in writing. Send an email or text so you have a record. Ask them to confirm when the last check was carried out and to provide a copy of the certificate.
If they do not reply, or they say the check has not been done, report it to the Health and Safety Executive (HSE). You can do this online at hse.gov.uk or by calling the HSE infoline. The HSE has powers to investigate, prosecute landlords who break the gas safety rules, and require remedial work to be carried out.
What about the gas appliances themselves?
A missing certificate and a faulty appliance are two separate problems, but they can be linked.
If your boiler, gas cooker, or gas fire is not working properly, this may be a housing disrepair issue under Section 11 of the Landlord and Tenant Act 1985, which requires your landlord to keep gas appliances in working order. You may be able to claim compensation if a defective appliance has left you without heating or hot water.
Carbon monoxide: act immediately
If you have a carbon monoxide alarm going off, or if anyone in your home has symptoms such as headaches, dizziness, or nausea that clear up when you go outside, do not wait.
Leave the property immediately, leave the door open, and call the gas emergency line on 0800 111 999. Do not return until the property has been checked by a Gas Safe engineer.
Carbon monoxide is colourless and has no smell. A working CO alarm is your main protection.
What if your landlord keeps ignoring you?
You have several options if your landlord does not act.
Report to the HSE as described above. They take gas safety seriously and can prosecute landlords.
Contact your local council's environmental health team. They can inspect your home and use their own enforcement powers if there is a risk to health or safety.
If you are a social tenant (renting from a council or housing association), raise a formal complaint through your landlord's complaints procedure. If that does not resolve things, you can escalate to the Housing Ombudsman.
When should I contact Support for Tenants?
Contact us if your gas safety check is overdue, you cannot get a copy of your CP12, or your gas appliances are not working properly and your landlord has failed to fix them. We can advise on whether you have a disrepair claim and what to do next.
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Call us on 0800 030 4669.
Sources
- Gas Safety (Installation and Use) Regulations 1998 (legislation.gov.uk)
- Landlord and Tenant Act 1985, Section 11 (legislation.gov.uk)
Related articles
- Carbon monoxide and your landlord's duties
- How long can a landlord leave you without heating?
- Gas safety and your landlord's duties
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 15 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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