Your landlord must get an annual gas safety check and give you the record. If you smell gas, call 0800 111 999. Here are your gas-safety rights as a tenant.
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Direct answer
Your landlord must keep gas appliances, pipes and flues safe, and get them checked every year by a Gas Safe registered engineer. They must give you a copy of the gas safety record. If you can smell gas, call the National Gas Emergency Service now on 0800 111 999. If a gas appliance or your heating is broken or unsafe and your landlord ignores it, call us free on 0800 030 4669.
What your landlord must do
- Arrange a gas safety check every 12 months by a Gas Safe registered engineer.
- Give you a copy of the gas safety record (sometimes called a CP12) within 28 days of the check, or at the start of a new tenancy.
- Keep gas boilers, fires, cookers, pipes and flues in safe working order.
- Fix unsafe or broken gas appliances.
If you smell gas or think there is a leak
- Call the National Gas Emergency Service on 0800 111 999 straight away.
- Open doors and windows.
- Turn the gas off at the meter if you can.
- Do not turn anything electrical on or off, including light switches.
- Get fresh air, and leave the property if you feel unwell.
Also see carbon monoxide and your landlord's duties.
When we can help
If your boiler or heating is broken, or a gas appliance is unsafe and your landlord has ignored it, that can be part of a disrepair claim. Call us free on 0800 030 4669.
Free call: 0800 030 4669 | Start your claim
Sources
- Gas Safety (Installation and Use) Regulations 1998 (legislation.gov.uk)
- Landlord and Tenant Act 1985, Section 11 (legislation.gov.uk)
We review every guide at least twice a year and update it when the law changes. If you spot something out of date or wrong, email help@supportfortenants.co.uk.
Reviewed against current housing law for England and Wales as at 25 May 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.
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