Has Trivallis ignored your repair complaint?
You're not the only one. If you reported a repair and Trivallis ignored it, the law is on your side.
Trivallis manages around 10,500 homes across Rhondda Cynon Taf in South Wales. The association formed in 2007 from a large-scale voluntary stock transfer from Rhondda Cynon Taf County Borough Council, taking on most of the former local-authority stock in the Valleys.
Rhondda Cynon Taf HA. Welsh Government regulatory judgement Oct 2023. They manage 10,500 homes across England and Wales. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Welsh tenants are protected by the Renting Homes (Wales) Act 2016 and the Fitness for Human Habitation Regulations 2022. The Valleys housing stock includes a high concentration of pre-1939 terraces with the construction features that drive damp problems (solid 9-inch walls, failed slate DPCs, eroded lime mortar). The Welsh framework differs from the rules in England. If Trivallis has ignored you, here's how to claim.
You are not the only Trivallis tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.