Has London Borough of Tower Hamlets ignored your repair complaint?
You're not the only one. If you reported a repair and London Borough of Tower Hamlets ignored it, the law is on your side.
Tower Hamlets Council manages around 11,000 homes directly, having taken stock back from Tower Hamlets Homes (its former ALMO) in stages. The borough has some of the densest social-housing stock in England, with major estates at Boundary, Will Crooks, and the Isle of Dogs. Independent statutory rulings have repeatedly criticised the speed of the council's disrepair response.
C3, serious failings in Safety & Quality Standard. £609m investment plan announced Feb 2026. They manage 11,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Tower Hamlets has one of the highest temporary-accommodation populations in London. If you are in a nightly-paid placement rather than a secure tenancy, your escalation route is the Local Government and Social Care Ombudsman, a separate body for temporary-accommodation complaints. Make the distinction clear in your reports. If Tower Hamlets Council has ignored you, here's how to claim.
You are not the only London Borough of Tower Hamlets tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.