Has Thirteen Group ignored your repair complaint?
You're not the only one. If you reported a repair and Thirteen Group ignored it, the law is on your side.
Thirteen Group manages around 35,000 homes, primarily across the Tees Valley and the North East. The group has been one of the more active in published consumer-standards engagement but tenants report inconsistent repair experiences depending on locality.
Teesside/NE/Yorkshire HA. Triple-top G1/V1/C1, among sector's strongest. They manage 35,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Thirteen's depots in Middlesbrough and Hartlepool operate differently, if you've been told different things by different teams about the same repair, that internal inconsistency is itself evidence of a system failure.
You are not the only Thirteen Group tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.