Has Swansea Council ignored your repair complaint?
You're not the only one. If you reported a repair and Swansea Council ignored it, the law is on your side.
Swansea Council manages around 13,800 council homes directly across the city and surrounding villages. Like Cardiff and Newport, Swansea operates under the Renting Homes (Wales) Act 2016, which is a different legal framework from England.
Major South Wales council landlord. £900m bill estimated to meet WHQS2. They manage 13,800 homes across England and Wales. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Swansea's stock includes a significant number of Townhill, Mayhill and Penlan estate properties dating from the 1920s-1950s. These have documented issues with damp and condensation, and the council has run successive insulation upgrade programmes. Where insulation was retrofitted without ventilation upgrade, damp followed. If Swansea Council has ignored you, here's how to claim.
You are not the only Swansea Council tenant
In Wales, the Renting Homes (Wales) Act 2016 requires a landlord to keep the structure, exterior and key installations in repair and to keep the home fit for human habitation. Awaab's Law and the English repair Acts do not apply.