Has Stonewater ignored your repair complaint?
You're not the only one. If you reported a repair and Stonewater ignored it, the law is on your side.
Stonewater manages around 36,000 homes across England, with stock spread relatively thinly across the South West, South East and East. The wide geography means skilled trades can be slow to dispatch.
Mid-sized HA (~37,000 homes). G1 governance maintained Aug 2025. They manage 37,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Stonewater's smaller per-region presence means local repair teams are stretched. If you've been told a tradesperson (roofer, plumber, electrician) is 'unavailable for several weeks', that delay is on Stonewater, not on you, and it shouldn't extend the statutory timeline.
You are not the only Stonewater tenant
Awaab's Law and section 11 of the Landlord and Tenant Act 1985 apply in England. A panel solicitor can advise whether you have a claim and what remedy may be available.