Has Stoke-on-Trent City Council ignored your repair complaint?
You're not the only one. If you reported a repair and Stoke-on-Trent City Council ignored it, the law is on your side.
Stoke-on-Trent City Council manages around 18,000 council homes directly across the six towns. The service has been the focus of a tenant-led damp campaign since 2023 and the council acknowledged in 2024 that response times were not meeting the statutory complaint-handling code targets.
Midlands council landlord ~18,000 homes, pending RSH inspection. They manage 18,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Stoke's stock includes a significant number of inter-war and post-war semi-detached homes with no original cavity-wall insulation, retrofitted in stages from the 1990s. Where insulation was installed without adequate ventilation upgrades, damp followed. That's a known pattern, the council's own surveys confirm it. If Stoke-on-Trent City Council has ignored you, here's how to claim.
You are not the only Stoke-on-Trent City Council tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.