Has SNG (Sovereign Network Group) ignored your repair complaint?
You're not the only one. If you reported a repair and SNG (Sovereign Network Group) ignored it, the law is on your side.
Sovereign Network Group (SNG) was formed in 2023 by the merger of Sovereign Housing and Network Homes, managing around 84,000 homes primarily across the South of England and East of England. The merger absorbed several legacy systems, and many tenants have reported difficulty getting clear updates on their case during the transition.
Formed Oct 2023 from Sovereign + Network Homes merger. Among the 5 largest English HAs. They manage 77,929 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
SNG's published repairs targets are some of the more ambitious in the sector, but actual performance has trailed the targets through 2024. If you've been waiting longer than promised, the gap between promise and delivery is itself useful evidence in a disrepair claim.
You are not the only SNG (Sovereign Network Group) tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.