Has Richmond Housing Partnership ignored your repair complaint?
You're not the only one. If you reported a repair and Richmond Housing Partnership ignored it, the law is on your side.
Richmond Housing Partnership (RHP) manages around 9,000 homes in south-west London. It was set up in 2000 to take over the housing stock of the London Borough of Richmond upon Thames, and it remains a borough-focused landlord serving Richmond and the surrounding area.
Formed in 2000 to take the London Borough of Richmond upon Thames stock transfer. London-borough-focused HA serving south-west London. They manage 9,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
RHP runs an older transferred stock where damp, mould and ageing heating systems are common complaints. Whatever the size of your landlord, Awaab's Law gives RHP the same fixed deadlines once you report a serious hazard, and if it misses them you can claim.
You are not the only Richmond Housing Partnership tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.