Has Places for People ignored your repair complaint?
You're not the only one. If you reported a repair and Places for People ignored it, the law is on your side.
Places for People is one of the largest social housing providers in the UK, managing around 245,000 homes when including its full mixed-tenure portfolio (the social rented stock is approximately 100,000). It operates across most of England and into Scotland, but Support for Tenants only handles your case if you rent in England or Wales.
Largest UK housing/regen provider by portfolio. Origin Housing joined as subsidiary April 2024. C1 consumer grade, top tier. They manage 245,000 homes across England. When a landlord this size ignores you, the law is on your side, but only if you act. Under Awaab's Law and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation and force the repair.
Places for People's diversified business model (placemaking, leisure, finance) means repairs are not always the loudest internal priority. Tenants report being shunted to call centres rather than local housing officers, keep written records of every conversation and ask for incident reference numbers each time.
You are not the only Places for People tenant
When a landlord this size ignores repair requests, the law is on your side, but only if you act. Under Awaab's Law (since October 2025) and Section 11 of the Landlord and Tenant Act 1985, you can claim compensation AND force the repair.